Security
Security and compliance
SOC2 in progress with SES-aligned policies, incident response, and data residency controls.
Webhook signing secrets and JWT-based API access
Tiered access controls for operators and customers
Incident hotline and SLA targets for webhook delivery and onboarding
Prometheus metrics published at `/metrics` plus refresh cron timestamps
Status & SLA
Webhook delivery targets and refresh cron timestamps are published for observability. Reach out for SLA commitments tied to your tier.
Status pageIncident response
Contact us for any suspected incident. We keep an on-call rotation for webhook delivery, onboarding, and transactional email queues.
Security: security@lumenchain.io
Hotline: +1-312-555-0182
Residency: Regional deployment with EU-friendly storage on request.